Case Study: Varada and the Executive Office of the President (EOP)

Varada Consulting Provides IT Support to the Defense Intelligence Agency (DIA) Business Operation Division (CIO-4)

Varada Consulting provides the Executive Office of the President (EOP) with Service Desk support following a recent contract win. Varada Consulting delivers 24x7x365 IT customer support to address and record user needs reported via email, telephone, web-browser-based, and customer walk in. Varada’s Service Desk personnel operate and manage the EOP Service Desk in support of the IT Service Management (ITSM) processes and ensure the enterprise-wide provisioning of IT services.

The EOP services approximately 8,000 network accounts with common network infrastructure, redundant data centers, and a core set of standard business applications. Varada meets EOP’s rigorous Service demands, with rapid and frequent priority adjustments to meet the situational needs of staff members.

Varada manages EOP’s Information Technology Infrastructure Library (ITIL) Tier 1 level to provide continuous improvement activities to the EOP and resolve and eliminate help desk tickets at the lowest tier. Varada regularly provides recommendations based on the results of service trending analysis, staffing models, and changes in Government business structure.

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Copyright @2021 by Varada Consulting LLC. All Right Reserved.

Case Study: Varada and the Executive Office of the President (EOP)

Varada Consulting Provides IT Support to the Defense Intelligence Agency (DIA) Business Operation Division (CIO-4)

Varada Consulting provides the Executive Office of the President (EOP) with Service Desk support following a recent contract win. Varada Consulting delivers 24x7x365 IT customer support to address and record user needs reported via email, telephone, web-browser-based, and customer walk in. Varada’s Service Desk personnel operate and manage the EOP Service Desk in support of the IT Service Management (ITSM) processes and ensure the enterprise-wide provisioning of IT services.

The EOP services approximately 8,000 network accounts with common network infrastructure, redundant data centers, and a core set of standard business applications. Varada meets EOP’s rigorous Service demands, with rapid and frequent priority adjustments to meet the situational needs of staff members.

Varada manages EOP’s Information Technology Infrastructure Library (ITIL) Tier 1 level to provide continuous improvement activities to the EOP and resolve and eliminate help desk tickets at the lowest tier. Varada regularly provides recommendations based on the results of service trending analysis, staffing models, and changes in Government business structure.

Read More Success Stories.

Case Study

Varada and the Department of Veteran Affairs (VA)

CASE STUDY

Varada and the Defense Intelligence Agency (DIA)

Copy of GSA_Promo (2)
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Copyright @2021 by Varada Consulting LLC. All Right Reserved.